Frequently asked questions

Cancellations are free of charge when made at least 48 hours before the scheduled arrival. For late cancellations or no-shows, the first night of the stay will be charged. Please note that one week before your scheduled arrival, a pre-authorization is placed on the credit card on file to ensure we have valid payment information. Reservations made through partners such as booking.com, expedia.com or any other partner site must be cancelled directly with that partner at all times — we are unable to do so on your behalf.

No, a credit card is required and will be requested upon check-in. Photo identification may also be requested when you register.

You may arrive and access your room starting at 4:00 PM.

The room must be vacated by 11:00 AM so our housekeeping team can prepare it for the next guests.

This type of request can only be handled by our staff on the day of your arrival. Please inquire at the front desk when you check in. Early arrival: subject to availability and an additional fee, it may be possible to access your room before 3:00 PM. Late departure: subject to availability and an additional fee.

That depends on your level of mobility. We do not have an elevator and our rooms are on the first and second floors of the building. You will therefore need to climb at least one full flight of stairs to reach your room. We have staff on site around the clock to help you with your luggage.

Yes, we are affiliated with Bistro 1640, conveniently located on the ground floor of the building. You can enjoy excellent breakfasts, lunches or dinners there at your convenience.

Yes, we offer room cleaning during your stay; however, out of respect for your privacy and to minimize our environmental footprint, it is provided on request and not by default. This means that if you would like this service, simply let us know by placing the appropriate sign on your door handle; otherwise, no one will enter your room during your stay.

We do not have private parking on site. For standard-height vehicles, we recommend the underground parking at Hôtel-de-Ville, which is only about a 2-minute walk away. You will receive more detailed information on the recommended parking procedure, including specific Google Maps location links, in an email two days before your arrival.

Yes, we have a receptionist on site around the clock, 24/7, to assist you with any issue, including help with your luggage. Please do not hesitate to ask us for help — we will be happy to assist you!

Pets are not permitted. A $200.00 penalty will be charged if this policy is not respected. Only service animals are allowed (proof must be presented upon check-in).

Any sports equipment is prohibited in the rooms (including bicycles).

All rooms in the property are non-smoking. A $200.00 penalty applies in case of non-compliance and/or smoke odour, in order to eliminate the smell and return the room to a rentable condition.

Any breakage or damage to the room or hotel equipment will be charged to the credit card on file.

The number of guests must be confirmed at the time of booking and any change must be approved before your arrival. The number of guests can never exceed the predetermined maximum. Advertised rates are based on double occupancy and an additional charge of $15.00 per person, per night applies.